TheSlotsIsland Privacy Policy

At TheSlotsIsland, we are committed to protecting your privacy and handling your personal data with transparency, integrity, and care. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you access our website at theslotsisland.com, create an account, or use any of our services. By using our platform, you agree to the practices described in this document. We encourage you to read it carefully before you proceed.

1. Who We Are

TheSlotsIsland is operated by Broadway Gaming Ireland DF Limited, a company registered in the Republic of Ireland, with its registered address at The Reflector, 8 Hanover Quay, Dublin 2, D02 R573. We are part of the Broadway Gaming Group, and our payment processing is handled by Broadway Gaming UK Limited as our merchant of record. We hold a licence issued by the UK Gambling Commission (account number 58267), and we operate in full compliance with applicable UK and Irish data protection laws, including the UK GDPR and the Data Protection Act 2018.

2. Information We Collect

When you register for a TheSlotsIsland account, make a deposit, or interact with our services, we may collect the following categories of personal data:

Full name, date of birth, and contact details (email address, phone number)
Billing address and identity verification documents
Payment information, including debit card details, PayPal account data, or Apple Pay credentials
Login credentials associated with your TheSlotsIsland casino login
Device and browser information, including IP address and geolocation data
Gaming activity, transaction history, and bonus usage records
Communications with our customer support team via live chat or email
Loyalty Points balance and Prize Wheel participation data

We collect this data directly from you during registration, via automated technologies when you use our platform, and from third-party identity and fraud verification services when legally required.

3. How We Use Your Personal Data

Here at TheSlotsIsland, we use your personal information for a number of legitimate and legally required purposes, including:

Creating and managing your account, including your theslotsisland login credentials
Processing deposits and withdrawals via debit card, PayPal, Apple Pay, or wire transfer
Verifying your identity in accordance with anti-money laundering (AML) and Know Your Customer (KYC) regulations
Communicating information about your theslotsisland bonus, free spins, promotions, and loyalty rewards
Administering our Loyalty Points programme and exclusive Prize Wheel
Detecting and preventing fraud, problem gambling, and unauthorised account access
Complying with our obligations under UK Gambling Commission licence requirements
Improving the functionality of our desktop and mobile platform powered by Dragonfish
Responding to queries submitted via live chat (10:00–02:00 UK time) or email within 72 hours

4. Legal Basis for Processing

Our TheSlotsIsland platform processes your personal data on the following legal grounds:

Contractual necessity – to provide you with the services you requested when registering your account
Legal obligation – to meet our regulatory requirements as a licensed operator
Legitimate interests – to operate our business effectively, improve security, and prevent fraud
Consent – for optional marketing communications, which you may withdraw at any time

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to improve your browsing experience, analyse traffic, and personalise content. When you access the theslotsisland.com platform — whether via desktop or the theslotsisland app — we may place essential, functional, analytical, and marketing cookies on your device. You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services.

6. Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

Payment processors (Visa, Mastercard, PayPal, Apple Pay) to facilitate deposits and withdrawals
Identity verification and fraud prevention agencies, as required by law
Our software provider, Dragonfish, which powers the TheSlotsIsland casino infrastructure
Regulatory authorities, including the UK Gambling Commission, when disclosure is legally required
Other companies within the Broadway Gaming Group for internal administrative purposes

All third parties we work with are required to handle your data securely and in accordance with applicable data protection legislation.

7. Marketing Communications

With your consent, we may send you updates about theslotsisland casino bonus offers, new games, re-deposit promotions, and exclusive rewards. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at help@bingosupport.org. Please note that opting out of marketing does not affect our ability to send you essential account-related communications.

8. Data Retention

We retain your personal data for as long as your account remains active, and for a minimum of five years following account closure, as required by our regulatory obligations. Where we are legally required to retain records for longer periods — for example, to comply with anti-money laundering legislation — we will do so. Once the applicable retention period has expired, we will securely delete or anonymise your data.

9. Your Rights

Under applicable data protection law, you have the following rights in relation to the personal data we hold about you:

Right of access – you may request a copy of the personal data we hold about you
Right to rectification – you may ask us to correct inaccurate or incomplete information
Right to erasure – you may request deletion of your data in certain circumstances
Right to restrict processing – you may ask us to limit how we use your data
Right to data portability – you may request your data in a structured, machine-readable format
Right to object – you may object to processing based on legitimate interests or for direct marketing purposes
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our team at help@bingosupport.org. For escalation matters, you may write to Manager@bingosupport.org. We will respond to all verified requests within 30 days.

10. Security of Your Data

We take the security of your personal information seriously. Our TheSlotsIsland platform implements industry-standard technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption, secure login procedures for your theslotsisland casino login, and regular security audits of our Dragonfish-powered infrastructure.

11. International Transfers

Where we transfer personal data outside the United Kingdom or European Economic Area, we ensure that appropriate safeguards are in place, including standard contractual clauses approved by the relevant regulatory authorities. We only transfer data to countries or organisations that provide an adequate level of protection consistent with UK GDPR requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our services following any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please do not hesitate to get in touch. You can reach our support team via live chat (available 10:00–02:00 UK time) or by emailing us at help@bingosupport.org. For escalated matters, contact Manager@bingosupport.org. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom if you believe we have not handled your data in accordance with the law.

Content updated: July 13, 2026